CANCELLATION POLICY

Cancellation & No-Show Policy Your appointment time is reserved exclusively for you. When an appointment is canceled on short notice or missed without notice, that time often cannot be filled, affecting the availability of appointments for other clients and the operation of my business. To ensure fairness and respect for everyone’s scheduled time, the following policy applies to all appointments. Card on File A valid credit or debit card is required to book and hold all appointments. Your card will remain securely stored in your client profile and will only be charged in accordance with this Cancellation & No-Show Policy. By booking an appointment, you authorize any applicable cancellation or No-Show fees to be charged to the card on file. Cancellations Appointments canceled less than 12 hours before the scheduled appointment time will incur a cancellation fee equal to 50% of the scheduled service(s). Cancellation requests must be communicated directly by phone, text, or another approved method before the 12-hour notice period. Appointment reminders are sent as a courtesy; however, it remains the client’s responsibility to remember and arrive for their scheduled appointment. Same-Day Emergencies I understand that unexpected situations happen. Genuine emergencies, including sudden illness, accidents, or severe weather, will be reviewed on a case-by-case basis. Any exception to this policy is made solely at my discretion. No-Shows Clients who fail to attend their scheduled appointment without notice, or who cancel within the 12-hour window for reasons that do not qualify as a genuine emergency, will be considered a No-Show. No-Show appointments will be charged 100% of the scheduled service(s). Any future appointments will be held until the outstanding balance has been paid in full. Clients with unpaid No-Show fees may be be unable to schedule additional appointments until their balance has been satisfied. Repeat Cancellations Clients with a history of repeated late cancellations or No-Show appointments may be required to pay a non-refundable deposit before booking any future appointments. This deposit will be applied toward the scheduled service at the time of the appointment. The decision to require a deposit is made at my discretion and is intended to protect appointment availability while ensuring fairness to all clients. Continued failure to honor scheduled appointments may result in future booking requests being declined. Late Arrivals Please arrive on time for your appointment. Clients arriving more than 15 minutes late may need to reschedule if there is not enough time to complete the scheduled service. In these cases, the appointment may be treated as a late cancellation and applicable fees may apply. Policy Agreement By scheduling an appointment, you acknowledge that you have read, understood, and agreed to this Cancellation & No-Show Policy, including the authorization to charge the card on file for applicable cancellation and No-Show fees. Thank you for respecting my time and the time reserved specifically for your appointment. Your understanding allows me to continue providing exceptional service while accommodating all clients as fairly as possible.